BSS Business School
BSS Master
Diploma in Quality
Management
Part I :
Introduction to Quality Management
-
Perspectives on
Quality
-
Approaches and
Philosophies in Quality Management
-
Quality Culture
-
Concept of
Total Quality Management
-
The TQM
Philosophy (Juran, Ishikawa, Taguchi, Deming, Baldrige)
-
Implementation
of Total Quality Management
-
Benefits of
Total Quality Management
-
The Continuous
Improvement Philosophy
-
Total Quality
Assurance
-
Quality
Management Systems (ISO 9000 & Total Quality)
-
Developing
Quality Manuals for Organizations
-
Case Studies
Part II :
Requisites for Quality Management
-
Organizing for
Quality Management
-
Employee
Empowerment for Quality
-
Role of
Leadership
-
Interpersonal
Relations Issues
-
Employee
Education and Training
-
Strategies for
Implementing Quality Programs
-
Role of Quality
in Strategic Management
-
Role of Quality
in Services
-
Increasing
Customer Value through Quality
-
Quality
Management and Ethics
-
Case Studies
Part III :
Quality Management in Manufacturing
-
Overview of the
Quality Tools
-
Management
Tools - Problem Solving and Decision Making
-
5S Principles
or Kaizen Theory and Pokayoke Tool
-
Tool Design
Review
-
Production and
Product Development Tools
-
Tools in Design
of the Experiments
-
Overview of
Statistical Quality Control (SQC) Techniques
-
Optimizing and
Controlling through SQC
-
Seven Tools of
SQC
-
Quality
Problems & Quality Error Mapping
-
Benchmarking -
Process and Issues
-
Acceptance
Sampling Techniques
-
Process
Capability Studies
-
Six Sigma
Approaches
-
Case Studies
Part IV :
Quality Management in Services
-
Services and
Quality
-
Customer's view
of Service Quality
-
Getting started
on Service Quality
-
SERVQUAL and
its applications
-
Marketing
quality services to customers
-
Service Quality
in Financial Services
-
Service Quality
in Airlines
-
Service Quality
in Hotel industry
-
Service Quality
in Health Care industry
-
Delivering
Service Quality on the Internet
-
Case Studies
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